Privacy Policy333

Who we are

Tech Corner is responsible for deciding how the personal information described in this policy is collected and used. This means we act as the data controller.

If you have any questions about this policy or how we handle your personal information, please contact us at support@tech-corner.co.uk.

Information we collect

When you place an order, arrange a repair or trade in a device, we may collect:

• Your name, email address, postal address and telephone number.

• Information about the products, repairs or services you have ordered.

• Details of any device you sell or trade in to us, including its make, model, IMEI or serial number.

• Order, trade-in, payment and refund details.

• Messages you send to us and copies of our replies.

We do not store your full debit or credit card details. Card payments are processed securely by our payment provider. We normally receive confirmation that a payment has been made together with a payment reference.

How and why we use your information

We use your personal information to:

• Process and fulfil your orders.

• Provide repair and diagnostic services.

• Deliver products or return devices to you.

• Purchase trade-in devices and arrange payment.

• Contact you about an order, repair or trade-in.

• Respond to questions, complaints and other enquiries.

• Prevent fraud and protect our business.

• Keep the accounting and business records required by law.

We process this information where it is necessary to perform our contract with you, comply with our legal obligations or pursue our legitimate business interests, such as responding to enquiries, preventing fraud and protecting our legal rights.

How long we keep your information

We generally retain order, payment and trade-in records for six years from the end of the relevant financial year, unless we are legally required to keep them for longer.

Messages and other correspondence are retained only for as long as reasonably necessary for the purpose for which they were collected. They are then securely deleted or anonymised.

Who we share your information with

Where necessary, we may share relevant information with:

• Delivery and courier companies responsible for collecting or delivering your parcel.

• Payment providers that process payments and refunds.

• Our email and communications providers, which help us send order, repair and trade-in updates.

• Professional advisers, regulators or public authorities where required by law.

These organisations receive only the information reasonably necessary to provide their services.

We do not sell your personal information or share it with other organisations for their own marketing purposes.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information where we are not legally required to retain it.

• Ask us to restrict how we use your information.

• Object to certain uses of your information.

• Ask us to transfer certain information to you or another organisation.

These rights do not apply in every situation, and we may need to retain some information to meet our legal obligations.

To exercise your rights, please email support@tech-corner.co.uk.

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office through its website at www.ico.org.uk.