How do I remove my account lock?
Signing out of iCloud or a Google account before you send a device to us.
A device still signed in to an iCloud or Google account cannot be resold, and we cannot process it — so we hold payment until the lock is removed. Doing it before you post takes a couple of minutes.
iPhone or iPad
- Back up anything you want to keep. - Open Settings and tap your name at the top. - Scroll down, tap Sign Out, and enter your Apple ID password. - Go to Settings, General, Transfer or Reset, then Erase All Content and Settings.
Already posted it? Sign in at icloud.com, open Find Devices, choose the device and select Remove from Account.
Android
- Back up anything you want to keep. - Open Settings, then Accounts (or Passwords and accounts). - Tap your Google account and choose Remove account. - Go to Settings, System, Reset options, then Erase all data.
Already posted it? Sign in at google.com/android/find, choose the device and remove it from your account.
Still stuck
Reply to your trade-in confirmation email and we will help before your device is inspected.