How do I remove my account lock?

A device still signed in to an iCloud or Google account cannot be resold, and we cannot process it — so we hold payment until the lock is removed. Doing it before you post takes a couple of minutes.

iPhone or iPad

• Back up anything you want to keep.
• Open Settings and tap your name at the top.
• Scroll down, tap Sign Out, and enter your Apple ID password.
• Go to Settings, General, Transfer or Reset, then Erase All Content and Settings.

Already posted it? Sign in at icloud.com, open Find Devices, choose the device and select Remove from Account.

Android

• Back up anything you want to keep.
• Open Settings, then Accounts (or Passwords and accounts).
• Tap your Google account and choose Remove account.
• Go to Settings, System, Reset options, then Erase all data.

Already posted it? Sign in at google.com/android/find, choose the device and remove it from your account.

Still stuck

Reply to your trade-in confirmation email and we will help before your device is inspected.