Frequently Asked Questions

Are refurbished devices reliable?

Yes. Every device is tested before it is listed and graded on what it actually is. If a device does not work as described, it comes back to us at our cost.

What does the grade mean?

The grade describes the cosmetic condition, not the function — everything we sell works. Our Grades Guide sets out what each grade looks like.

How long is the warranty?

12 months on every device, covering faults that are not accidental damage, liquid damage or ordinary wear.

When will my order arrive?

We aim to dispatch within one working day, and delivery is free within the UK. Order by 3pm Monday to Friday for next-day delivery.

Can I return something?

Yes — 14 days from delivery, for any reason. Return it complete and in the condition it arrived in and we refund within 14 days of getting it back.

Is my device unlocked?

Unless a listing says otherwise, devices are sold unlocked and work with any UK network.

How does a trade-in work?

Tell us the model and its condition, and we quote. Send it to us, we inspect it, and we pay by bank transfer, PayPal or store credit. If our inspection disagrees with your description we email you a revised offer — you can accept it or have the device back, free.

What if I change my mind about a trade-in?

Decline the revised offer and we return your device at our cost. We never sell or recycle a device without your agreement.