Frequently Asked Questions
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1. Do you offer a warranty on your products?
Yes. All our refurbished devices come with a12-month warrantythat covers any technical defects during normal use.
Please note: accidental damage (drops, cracks, liquid) is not included.
2. What do the device conditions mean?
We offer four condition grades so you can choose the perfect balance of price and quality:
Like New
– Looks brand new
– No scratches or marks
– Battery health excellent
– Fully tested & certified
Excellent
– Almost no signs of use
– Very small hairline marks (barely visible)
– Fully functional and certified
Good
– Light signs of wear (small marks or micro scratches)
– Fully working, fully tested
– Best balance of price and performance
Fair
– Visible wear or cosmetic marks
– 100% functional & tested
– Budget-friendly option
All devices are professionally cleaned, tested, and verified.
3. What are the delivery times?
We ship orders within1–2 business days.
Standard delivery takes1–3 business days, depending on your location.
A tracking number will be provided once dispatched.
4. What payment methods do you accept?
- We accept:
- Visa / Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are secure and encrypted.
5. Can I return my order?
Yes, we offer a 14-day return policy.
To be eligible for a return:
- The device must be in the same condition
- Must include accessories
- Must be returned within 14 days
Please contact us before sending a return.
6. How do I sell my device to you?
You can use our Trade-In page to get an valuation.
Steps:
1. Choose your device model
2. Select storage & condition
3. Receive an instant quote
4. Submit your details
5. Send your device to us
Payment is sent after inspection.
7. When will I get paid for my trade-in?
After we receive and inspect your device, payment is sent within1–2 business days.
8. Are the devices unlocked?
Yes. All phones and tablets arefully network unlockedand work with any carrier.
9. Are your devices genuine?
Absolutely. We only sellverified authenticdevices. No clones, no fake products.
10. What’s included in the box?
Each order includes:
- Refurbished device
- Charging cable (brand new)
- SIM eject pin (if applicable)
- Warranty information
Original packaging may not be included unless stated.
11. How can I contact customer support?
You can reach us anytime via theContact Uspage.
We normally respond within24 hours.